March 17, 2018

BB&T says it has 'substantially recovered' from online outage

25 February 2018, 01:47 | Kenneth Drake

Several of BB&T's banking services unavailable due to technical issue

Ongoing BB&T outages locks customers out of their bank accounts

A massive and near total service outage throughout the system of mid-Atlantic banking giant BB&T (stock symbol: BBT) continued Friday afternoon.

The company said customers' debit, credit and prepaid cards were still functioning normally. "We will continue to provide updates here and on", the Winston-Salem-based bank tweeted.

The bank said it would reimburse customers for any fees they are assessed related to the outage, as well as waive its fees.

"We are listening to our clients and we are committed to making this right", said Brian Davis, BB&T director of corporate communications.

"We do understand this is causing a major inconvenience for so many of you and our teams are continuing to work diligently to restore your services", BB&T said on their website.

An equipment malfunction at a data center disrupted the financial routines of millions of BB&T Corp. customers beginning late Thursday afternoon. "We expect those balances and transactions to become current later today", Davis said.

Much of central North Carolina was impacted by the outage, along with the Washingto D.C., Atlanta and Philadelphia regions. "Shame on you", one customer wrote on BB&T's Twitter page.

The bank restored service by 11:30 Friday morning.

The outage, which was first reported Thursday, affected the bank's online banking, mobile banking app and ATM services.

The company said they do not believe this issue was related to cybersecurity.

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